Refund Policy
Last updated: January 2025
Quality Guarantee
Every liquid culture is prepared in sterile conditions and visually inspected before dispatch. If you receive a contaminated product, we'll make it right.
When We Offer Refunds
Contaminated on arrival
Product shows visible contamination when received
Damaged in transit
Syringe leaked, broken, or otherwise damaged during shipping
Wrong item received
You received a different product than what you ordered
Order never arrived
Package lost in transit (after reasonable delivery window)
When We Cannot Offer Refunds
Failed grows due to technique
Contamination introduced during inoculation or incubation
Change of mind
Due to the biological nature of our products
Improper storage
Product left in unsuitable conditions (extreme heat, freezing)
Claims after 14 days
Refund requests must be made within 14 days of delivery
How to Request a Refund
Contact us within 14 days
Email us at hello@maverickmyco.co.uk with your order number
Provide photos
Clear photos showing the issue (contamination, damage, etc.)
Describe the problem
Brief explanation of what happened and when you noticed the issue
We'll respond within 48 hours
We'll review your request and offer a replacement or refund
Refund Options
For valid claims, we offer:
- Replacement: We'll send a fresh product at no extra cost
- Store credit: Credit added to your account for future purchases
- Full refund: Returned to your original payment method within 5-10 working days
Having issues with your grow?
Before requesting a refund, check our troubleshooting guide — many common issues can be identified and prevented in future grows.
Contact Us
Questions about our refund policy? Email us at hello@maverickmyco.co.uk and we'll be happy to help.