Privacy Policy

Introduction

Maverick Myco ("we", "our", or "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website and services.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact information (email address, phone number, delivery address)
• Payment information (processed securely via Stripe - we do not store card details)
• Order history and preferences
• Communications you send to us
• Comments submitted on our guides (name and email)

How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Respond to your enquiries and provide customer support
• Improve our products and services
• Moderate comments on our cultivation guides
• Comply with legal obligations

Information Sharing

We do not sell your personal information. We may share your information with:

• Payment processors: Stripe processes payments securely on our behalf
• Delivery services: Royal Mail and other carriers to deliver your orders
• Hosting providers: To store and serve our website
• Legal requirements: When required by law or to protect our rights

Cookies

We use essential cookies to enable core website functionality such as your shopping cart. We do not use tracking or advertising cookies. You can disable cookies in your browser settings, but this may affect website functionality.

Data Security

We implement appropriate security measures to protect your personal information. Payment processing is handled by Stripe, which is PCI-DSS compliant. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Order records are retained for 7 years for tax and legal purposes.

Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us using the details below.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated date.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at: hello@maverickmyco.co.uk